FAQ

Yes. Protected Health Information (PHI) transferred via texting, by law, needs to be double-encrypted to fulfill the HIPAA-encryption requirements set forth by the Department of Health and Human Services. To meet these requirements, patients are required to download the Telegram Messenger App, which adds a 2nd extra layer of encryption when the encryption option is enabled. The 1st layer of encryption comes from a patient's password protected phone. If not password protected already, we highly recommend all patients password protect their phone to protect PHI.

Yes, the TXTONOMY™ chatbot platform is registered with the FDA as a Class 1 Medical Device. See also the TXTONOMY Registration Information

There is no limit to the amount of patients you can have on a single chatbot module.

Chatbots decreases unnecessary, redundant communication, but actually facilitates essential patient-to-provider communication. TXTONOMY will provide on-demand education 24/7 and will alert your staff when your patient needs attention or has concerns.

They can absolutely still do so. The chatbot provides your office contact information to make it even easier for your patients to contact your staff when needed.

TXT signifies the messaging aspect of chatbots, while -ONOMY signifies the knowledge of a physician. The idea is to have the education and expertise of a physician in the pocket of your patients.

Our medical chatbot scripts are adapted to your clinic's needs. The core scripts have been developed by board-certified physicians in numerous specialities. We ensure that your patients receive the highest quality education to bring them the best results.

Monitoring many chronic conditions with TXTONOMY chatbots may be eligible for insurance coverage as a billable service. Please discuss with a TXTONOMY representative or your contracted insurance providers for more information.

Your clinic will pay for this. If your clinic is part of a larger system that has contracted TXTONOMY's services, your clinic may already have access to medical chatbot services. If you would like to know if your clinic is a contracted partner, please contact us enroll@txtonomy.com.

TXTONOMY chatbots are designed and configured to be intelligent, robust, secure and multi-channel enabled. Multi-channel enablement means that patients can interact with TXTONOMY chatbots via SMS, Facebook Messenger, Telegram or a health system's messaging app. TXTONOMY chatbot design is also very agile which enables our team to be able to make adjustments easily and quickly based on patient feedback or new clinical based requirements.

TXTONOMY™ houses all of your patient's PHI on its encrypted platform. During the on-boarding process your clinical staff will be trained on how to use the platform and access patient conversations and related health data. Have questions? Feel free to reach out to our support staff at 888.853.6966. Individual TXTONOMY chatbot summaries can be uploaded into your patients' individual electronic medical records.

Absolutely! During the on-boarding process all clinical staff will be trained on how to use the platform and access patient conversations and related health data. Have questions? Feel free to reach out to our support staff at 888.853.6966 ext. 703. Individual TXTONOMY chatbot summaries can be uploaded into your patients' individual electronic medical records.

Of course! Please talk to our sales department when first engaging in communication with TXTONOMY™ to ensure we create the best chatbot for your office and clinical requirements.

Yes. Check out these select references to learn more about benefits of chatbot technology in the medical field. Patients engage with our chatbots at a high rate, which improves compliance and outcomes, decreases staffing costs, and increases patient satisfaction.

The patient conversations on the TXTONOMY platform can be downloaded as a PDF and attached into whatever EMR system your office may have. Direct EMR integration is available through our API.

FHIR and Smart on FHIR analysis and EMR implementation strategy is available.

Yes! Our medical chatbots can cover all of these features and more! If you have any helpful documents, videos, or education materials that your office frequently uses, please feel free to add these into your medical chatbot to enhance the education of your patients.

We do not. However, we do have free DEMOs. To set up a DEMO, click here to get started. Our pricing is scalable to your practice's volume and needs.

Click here to sign up and set up have your free DEMO. If our sales team does not quickly reach out to you, please feel free to call us at 888.853.6966, or email us at enroll@txtonomy.com.